Comments for deincarnate.com http://www.deincarnate.com Learning to Think Mon, 19 Sep 2011 08:32:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Agile, From the Top Down? by Should I start with scrum, or kanban? « Mike Pearce – blog http://www.deincarnate.com/2011/09/19/agile-from-the-top-down/comment-page-1/#comment-32 Should I start with scrum, or kanban? « Mike Pearce – blog Mon, 19 Sep 2011 08:32:23 +0000 http://www.deincarnate.com/?p=119#comment-32 [...] scrum, or kanban? The answer, I think, is ‘it depends’. If your organisation, including those at the top are comfortable with scrapping your current process and starting something new, even with [...] [...] scrum, or kanban? The answer, I think, is ‘it depends’. If your organisation, including those at the top are comfortable with scrapping your current process and starting something new, even with [...]

]]> Comment on Release Management Strategy by Bob http://www.deincarnate.com/2011/01/31/release-management-strategy/comment-page-1/#comment-30 Bob Tue, 01 Feb 2011 16:28:15 +0000 http://www.deincarnate.com/?p=111#comment-30 Yes, we do have multiple customers on multiple releases. Our customer support group uses a CRM package with an issue tracking system to keep tabs on what release any given customer is on. When a question or an issue comes up for a customer, we can refer to that system to look up release and configuration information for that specific customer. If an issue does come up, customer support is responsible for gathering the current configuration information from the customer before the issue is turned over to development. It is not a full blown configuration management system, but it usually gives us enough information to proceed. The issue tracking system works well for customer support, but does not work well for tracking ongoing defects or feature requests. We don't have a good system for managing that right now, but something like Trac or Bugzilla would probably fit the bill. Yes, we do have multiple customers on multiple releases. Our customer support group uses a CRM package with an issue tracking system to keep tabs on what release any given customer is on. When a question or an issue comes up for a customer, we can refer to that system to look up release and configuration information for that specific customer. If an issue does come up, customer support is responsible for gathering the current configuration information from the customer before the issue is turned over to development. It is not a full blown configuration management system, but it usually gives us enough information to proceed. The issue tracking system works well for customer support, but does not work well for tracking ongoing defects or feature requests. We don’t have a good system for managing that right now, but something like Trac or Bugzilla would probably fit the bill.

]]> Comment on Release Management Strategy by Carlus http://www.deincarnate.com/2011/01/31/release-management-strategy/comment-page-1/#comment-29 Carlus Tue, 01 Feb 2011 15:17:44 +0000 http://www.deincarnate.com/?p=111#comment-29 Thanks for taking the time to explain this. If I understand you correctly, you have multiple customers on different releases of your software. Does the release database also keep track of which customers are on which versions? If not, then how do you keep track of that information? Thanks again, Carlus Thanks for taking the time to explain this. If I understand you correctly, you have multiple customers on different releases of your software. Does the release database also keep track of which customers are on which versions? If not, then how do you keep track of that information?

Thanks again,
Carlus

]]> Comment on Team Member Specialization by Tweets that mention of answers my question about team member specialization -- Topsy.com http://www.deincarnate.com/2010/05/05/team-member-specialization/comment-page-1/#comment-3 Tweets that mention of answers my question about team member specialization -- Topsy.com Wed, 05 May 2010 18:22:41 +0000 http://www.deincarnate.com/?p=11#comment-3 [...] This post was mentioned on Twitter by Agile Bob and deincarnate, bobahotep. bobahotep said: RT: @agilebob @jasonfried of @37signals answers my question about team member specialization http://bit.ly/alpuge [...] [...] This post was mentioned on Twitter by Agile Bob and deincarnate, bobahotep. bobahotep said: RT: @agilebob @jasonfried of @37signals answers my question about team member specialization http://bit.ly/alpuge [...]

]]> Comment on Productivity = Focus X Energy by Tweets that mention Productivity = Focus X Energy – deincarnate.com -- Topsy.com http://www.deincarnate.com/2009/11/08/productivity-focus-x-energy/comment-page-1/#comment-2 Tweets that mention Productivity = Focus X Energy – deincarnate.com -- Topsy.com Mon, 09 Nov 2009 02:48:57 +0000 http://www.deincarnate.com/?p=7#comment-2 [...] This post was mentioned on Twitter by deincarnate. deincarnate said: Productivity = Focus X Energy http://bit.ly/1It8rj [...] [...] This post was mentioned on Twitter by deincarnate. deincarnate said: Productivity = Focus X Energy http://bit.ly/1It8rj [...]

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